Privacy Policy
Effective date: January 1, 2026. This Privacy Policy explains how Maple Grove Organics collects, uses, discloses, and protects personal information for customers, newsletter subscribers, community partners, and website visitors. Our operations are based in Canada and we follow applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable. We aim to be transparent about how we handle personal information so families can make informed choices when interacting with our services. This policy covers information collected when you use our website, place orders, subscribe to communications, participate in workshops, or contact customer support. If you are located outside Canada, please note that your information may be processed in Canada according to this policy.
Information we collect
We collect personal information necessary to provide our services and to fulfill orders. This includes contact details such as name, email, phone number, and delivery address; account credentials when you create an account; order history and purchase preferences; payment information required for transactions, which is processed by our payment partners; and dietary preferences or allergy notes you provide. We also collect limited technical information automatically when you visit our website, including IP address, browser type, device identifiers, and pages viewed. When you sign up for newsletters, we store your email and subscription preferences. For community partners and non-profits, we may collect organization details and program requirements. We collect information through forms, account registration, customer support interactions, and automated means such as cookies and analytics tools. We limit collection to what is relevant and proportionate for business purposes and customer service.
How we use your information
Personal information is used to deliver our services including processing orders, arranging delivery, managing subscriptions, and communicating order updates. We use contact information to respond to inquiries, provide customer support, and send transactional messages about your account and orders. With your consent, we may send marketing communications about promotions, recipes, events, and community programs. Aggregated and de-identified data may be used to analyze trends, improve site experience, plan delivery routes, and enhance product selection. We never use personal data for discriminatory profiling. When we use third-party services for payments, analytics, or email delivery, we limit the data shared to what is required for those services to operate. We retain customer information for as long as needed to provide services, comply with legal obligations, and maintain business records. Retention periods vary by data type and legal requirements.
Cookies and tracking technologies
We use cookies and similar technologies to support essential website functions and to improve user experience. Essential cookies enable basic features such as authentication and the shopping cart. Non-essential cookies support analytics, performance measurement, and marketing features. You can accept or reject non-essential cookies using the cookie banner on our site. Our site uses analytics providers to gather usage information, including pages visited and time spent on pages. These providers may set their own cookies. We do not use cookies to collect sensitive personal data. To manage cookies, use the controls in the banner or adjust your browser settings to block third-party cookies. Note that blocking cookies may affect the functioning of some features such as saved preferences and a smooth checkout flow.
Sharing and disclosure
We share personal information only for legitimate business purposes and with appropriate safeguards. Service providers who support our operations may receive limited information to perform services on our behalf, such as payment processors, delivery partners, email providers, analytics platforms, and warehouse operators. These vendors are selected carefully and must adhere to confidentiality and security obligations. We may disclose personal information when required by law or to respond to lawful requests from public authorities, to protect the rights, property, or safety of Maple Grove Organics and its customers, or in connection with a business transaction such as a merger, acquisition, or sale of assets. Whenever possible we seek to minimize the data shared and require contractual protections to maintain privacy standards. If data is transferred to vendors outside Canada, we require reasonable protections to ensure a comparable level of privacy and security.
Security, storage, and retention
We maintain administrative, physical, and technical safeguards to protect personal information from unauthorized access, disclosure, modification, or destruction. Examples include access controls, encryption of sensitive data in transit, and secure storage practices. Payment card details are not stored on our servers and are processed by certified payment partners. Access to personal data within our organization is limited to those who need it to perform job duties. We retain information for as long as necessary to fulfill business purposes, meet legal obligations, and resolve disputes. Retention schedules are based on business needs and regulatory requirements. If you request deletion of your account, we will remove personal information subject to legal retention obligations and any necessary recordkeeping for tax or audit requirements.
Your choices and rights
You have rights regarding your personal information. These include the right to access personal data we hold about you, to correct inaccurate information, to request deletion where permitted by law, and to object to certain processing such as direct marketing. You may also withdraw consent for marketing communications at any time by following the unsubscribe link in our emails or by contacting us. Account holders can update profile information and communication preferences in their account settings. Requests will be processed in a timely manner in accordance with applicable law and we may need to verify identity before fulfilling certain requests. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the provincial privacy authority where applicable for guidance on next steps.
Contact and complaints
For questions, requests, or privacy concerns, please contact our Privacy Officer: Maple Grove Organics, 123 Maple Grove Rd, Suite 200, Toronto, ON M5V 2T6, Canada. Phone: +1 416-555-0142. Email: [email protected]. We will investigate your complaint and respond within a reasonable timeframe. If you remain dissatisfied after contacting us, you may file a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority. We will cooperate with any authorized investigative body as required by law. This Privacy Policy may be updated periodically to reflect changes in our practices. We will post the effective date at the top of this page and notify subscribers of material changes where appropriate.